Media History

Keep up to date with media releases, publications and media comments about the TUF: Thriving Under Fire Programme

2013

Dealing with angry customers just got easier

Media release May 2013

2012

Two part Article in Australian and New Zealand Training and Development Magazine February and April 2012
Addressing cultural factors in behaviour change
NZATD Wellington Branch Newsletter – May 2012 Personal Profile
Tensions Rise in Government Departments
Media release November 2012
Dealing with end of year stress
Media release December 2012

2011

NZATD Presentation Review – August 2011
Development – for the People or for the Business?

Act Party Controversy can teach us about workplace communicaiton
Speak the truth
Live with complexity
Media Release

Working with Soup Kitchen Guests
Customer service principles for people on the fringes of society.
Press Release

The Christchurch Press April 2011
Providing tools to deal with anger

2010

The Australian and New Zealand Psychodrama Association (ANZPA) Journal 19 2010
Book review by Peggy Cook
The Australian and New Zealand Psychodrama Association (ANZPA) Journal 19 2010
Bringing Moreno into the corporate training world
Safeguard Magazine 2010
Front line not a battlefield
NZ Sales Manager magazine 2010
How to deal with grumpy customers

2009

National Business Review 2009
Two ways to look at service

2008

Management Today June 2008 Ten Top Tips
Managing Staff Who Deal with Angry and Aggressive Customers
HR Magazine April/May 2008
Emotions in the Workplace

2007

People and Performance Magazine (NZATD) June/July 2007
Giving Advice: Three Ways to Improve your Mentoring

Copy of quirky article about really bad customer service from Communication Line
an e-mail newsletter by communicator John Bishop. December 2007
Strawberries and Venom

2006

Dominion Post March 2006
Emotions can kill software projects