Course Benefits

Benefits of doing TUF online

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  • Learn the first thing to do when someone is upset or emotional
  • Understand your own reactions when under fire – be less judgemental about yourself
  • Increase emotional intelligence and understand other people better
  • Learn steps to look after your own emotional well being
  • Develop empathy and understanding of others
  • Apply the learning in all relationships, not just at work
  • Programme applies to all levels of an organisation including managers, front line staff and back office workers

How did the online format get developed?

  • 14 years of running these workshops in corporate, government and NGO organisation
  • Gathered typical scenarios from all these
  • Learning goals from all workshops collated and distilled
  • Difficult customer statements – patterns emerged
  • Aware of the barriers to learning, the questions and doubts about this process
  • Aware of the problems and challenges
  • Know the kinds of questions that arise
  • We know the clients groups – we know what is needed.

Sign up now for the online course