Impact in the workplace

Success Case Method

The Success Case Method evaluation is used to gain specific information on how the programme has made a difference to the way staff act in their particular work setting. It identifies the aspects of the programme that are effective as well as those that do not promote learning. It is a particularly good method for measuring level 4 as it produces rich data through narrative that is linked to statistical analysis of the whole programme.

The process

Participants are sent an initial questionnaire focusing on five key questions to rate themselves on how they have been applying the learning in the workplace. Three or four people who rate themselves the highest are interviewed in depth to see why they rated themselves as they did and what are the precise things they have been implementing in the workplace and what impact that is having. There are further interviews with managers and colleagues and documentary evidence can be gathered to back up their claims. A similar number who scored the lowest in the initial questionnaire are also interviewed to find out what has prevented them applying the learning in the workplace. you can read more about this process in a paper by Dr Robert Brinkerhoff

The results

The results are presented in the form of case studies or impact reports. These give specific examples of how the participants have been aware of applying the learning in their work.

  • The programme has a big influence in the business, especially around internal communication
  • Each of the interviewees has an improved response to difficult customers
  • Systems thinking is an important practical tool that affected all interviewees
  • Having a colleague to support changed behaviour was significant for at least two of the interviewees
  • Supporting other colleagues to remember the learning from the programme featured in each of the interviews
  • Click here to read a full report on Anywhere City Council, a real example without identifying names.