We are specialists in the area of training people in dealing with difficult and emotionally-charged people—so you get the benefit of the best possible training in this field. This advanced communication training is a holistic approach to customer service (internal and external), emotional intelligence, and building resilience, where participants become more open to adopting new behaviours.
Content and delivery style rooted in theory which means there is integrity in the work we deliver.
- We use action methods
Participants engage in a learning process relevant to them, focused on their learning needs
- Blended learning approach
Training is tailored to the specific situations participants face.
All learning styles are catered for.
So participants get:
- A new way of relating to all people that involves more than just techniques
- Skills to increase engagement with colleagues, customers, and each other
- The TUF way of preventing conflict from escalating
- Skills that will improve internal communication
- Training that has a strong focus on emotional health and safety
- Training that supports physical safety principles and practices.