Strength based learning ideal for adult learners
As adult learners you come with a range of experience and knowledge which we build on explicitly.
- We work with your strengths and help you develop these further.
- We teach simple, effective models of communication which you can immediately apply in your work
- We teach systems thinking so that you can see patterns of behaviour, avoid blame and see your own role in events
- We provide information and suggestions on dealing with customers who have mental health concerns, drug and alcohol problems as well as language difficulties and trauma survivors
- We teach principles of de-escalation and how to deal with people when they get more and more worked up
- We have a strong emphasis on understanding and responding to feelings both your own and the other person’s