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John Faisandier

Talking with antivaxxers can be difficult.
Conflict

3 tips for talking with angry antivaxxers

Here’s three tips you can learn to talk with anyone who has a different opinion from you.

By John Faisandier, 5 monthsDecember 14, 2021 ago
Vacdine passes and aggressive customers
Conflict

Vaccine passes mean more aggressive customers – are you ready?

Increase in aggressive customers starting already I’ve been contacted by several businesses in the past two weeks worried that their staff will be faced with more aggressive customers required to show vaccine passes. Aggressive customers can be very difficult to handle. They can be very threatening even when they don’t Read more…

By John Faisandier, 6 monthsNovember 22, 2021 ago
Conflict

Staying calm under fire

Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.

By John Faisandier, 8 monthsSeptember 22, 2021 ago
Personal Development

Five things to motivate yourself

Here’s a story and my insights from the ongoing work I do in Bangladesh. Seven years ago, I set up a training academy in Bangladesh with a Bangladeshi colleague. I’ve visited that country more than a dozen times and organized over 30 visits by other New Zealand-based trainers. We have worked Read more…

By John Faisandier, 11 monthsJune 20, 2021 ago
It's hard to empathize sometimes
Listening

Why is it so hard to show empathy?

Julie complained that while she was good at being positive and showing empathy with difficult customers, she found it more challenging to do the same with her co-worker Susan who really got on her nerves. She had seen the following definition of empathy and while believing it to be true, Read more…

By John Faisandier, 1 yearMarch 22, 2021 ago
De-escalating conflict and aggression
Conflict

TUF de-escalation skills for staff health and safety

“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…

By John Faisandier, 1 yearFebruary 25, 2021 ago
Conflict

What hostage negotiators can teach you about getting on with others.

FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…

By John Faisandier, 2 yearsSeptember 9, 2020 ago
Anger at work can be productive
Conflict

Can workplace anger be productive

As a kid, I got mixed messages about anger. My parents were frequently angry. When they were angry, they would hit me or one of my eight siblings. It’s understandable they were mightily frustrated. Anger and aggression were very closely linked for me. I learned in church that anger was Read more…

By John Faisandier, 2 yearsJuly 28, 2020 ago
You are not your feelings
Listening

What I learned from drug addicts about feelings

During lockdown I spoke with Dan Kuschell, whose popular Growth to Freedom podcast has thousands of listeners around the world. These useful tips on understanding emotions can reduce stress and improve your life. Here are some topics we touched on: What drug addicts taught me that I never learned as Read more…

By John Faisandier, 2 years ago
Recent Posts
  • Family business benefits from TUF training
  • What drives aggressive behavior?
  • 3 tips for talking with angry antivaxxers
  • Vaccine passes mean more aggressive customers – are you ready?
  • Staying calm under fire
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