TUF
  • About
    • About Us
    • Privacy Policy
  • Media
  • Services
    • Online Course
    • Workshops
    • Rocky Relationship Reboot
  • Shop
  • Free Resources
    • Blog
      • Listening
      • Management
      • Service
      • Conflict
    • Videos
  • Contact
  • ONLINE COURSE LOGIN

John Faisandier

Listening

Why is it so hard to show empathy?

Julie complained that while she was good at being positive and showing empathy with difficult customers, she found it more challenging to do the same with her co-worker Susan who really got on her nerves. She had seen the following definition of empathy and while believing it to be true, Read more…

By John Faisandier, 3 weeks3 weeks ago
De-escalating conflict and aggression
Conflict

TUF de-escalation skills for staff health and safety

“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…

By John Faisandier, 2 months2 months ago
Conflict

What hostage negotiators can teach you about getting on with others.

FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…

By John Faisandier, 7 months7 months ago
Anger at work can be productive
Conflict

Can workplace anger be productive

As a kid, I got mixed messages about anger. My parents were frequently angry. When they were angry, they would hit me or one of my eight siblings. It’s understandable they were mightily frustrated. Anger and aggression were very closely linked for me. I learned in church that anger was Read more…

By John Faisandier, 9 months9 months ago
You are not your feelings
Listening

What I learned from drug addicts about feelings

During lockdown I spoke with Dan Kuschell, whose popular Growth to Freedom podcast has thousands of listeners around the world. These useful tips on understanding emotions can reduce stress and improve your life. Here are some topics we touched on: What drug addicts taught me that I never learned as Read more…

By John Faisandier, 9 months ago
Recent Posts
  • Why is it so hard to show empathy?
  • TUF de-escalation skills for staff health and safety
  • What hostage negotiators can teach you about getting on with others.
  • Can workplace anger be productive
  • What I learned from drug addicts about feelings
Recent Comments
    Categories
    • Conflict
    • Listening
    • Management
    • Personal Development
    • Service
    • Uncategorized
    • john@tuf.co.nz
    • Telephone
    Hestia | Developed by ThemeIsle