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John Faisandier

Conflict

The power of the pause

Here’s three tips you can learn to talk with anyone who has a different opinion from you.

By John Faisandier, 2 weeksAugust 3, 2022 ago
Conflict

Criticism or Complaining

Here’s three tips you can learn to talk with anyone who has a different opinion from you.

By John Faisandier, 2 monthsJune 29, 2022 ago
Conflict

’Why’ is a crooked letter that can’t be straightened   

The Why question can be both useful and unhelpful. This blog looks at how it can help you focus your purpose and how it can be used as an accusation against others.

By John Faisandier, 3 monthsMay 31, 2022 ago
Talking with antivaxxers can be difficult.
Conflict

3 tips for talking with angry antivaxxers

Here’s three tips you can learn to talk with anyone who has a different opinion from you.

By John Faisandier, 8 monthsDecember 14, 2021 ago
Vacdine passes and aggressive customers
Conflict

Vaccine passes mean more aggressive customers – are you ready?

Increase in aggressive customers starting already I’ve been contacted by several businesses in the past two weeks worried that their staff will be faced with more aggressive customers required to show vaccine passes. Aggressive customers can be very difficult to handle. They can be very threatening even when they don’t Read more…

By John Faisandier, 9 monthsNovember 22, 2021 ago
Conflict

Staying calm under fire

Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.

By John Faisandier, 11 monthsSeptember 22, 2021 ago
Personal Development

Five things to motivate yourself

Here’s a story and my insights from the ongoing work I do in Bangladesh. Seven years ago, I set up a training academy in Bangladesh with a Bangladeshi colleague. I’ve visited that country more than a dozen times and organized over 30 visits by other New Zealand-based trainers. We have worked Read more…

By John Faisandier, 1 yearJune 20, 2021 ago
It's hard to empathize sometimes
Listening

Why is it so hard to show empathy?

Julie complained that while she was good at being positive and showing empathy with difficult customers, she found it more challenging to do the same with her co-worker Susan who really got on her nerves. She had seen the following definition of empathy and while believing it to be true, Read more…

By John Faisandier, 1 yearMarch 22, 2021 ago
De-escalating conflict and aggression
Conflict

TUF de-escalation skills for staff health and safety

“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…

By John Faisandier, 1 yearFebruary 25, 2021 ago
Conflict

What hostage negotiators can teach you about getting on with others.

FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…

By John Faisandier, 2 yearsSeptember 9, 2020 ago

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Recent Posts
  • The power of the pause
  • Criticism or Complaining
  • ’Why’ is a crooked letter that can’t be straightened   
  • Family business benefits from TUF training
  • What drives aggressive behavior?
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