A vital emotional intelligence skill, at work and at home. Being present.
Tips and skills to help you thrive in a leadership position.
De-escalation and dispute resolution. Thriving not shrinking.
Relating well to internal and external customers. How to engage.
Do workplace emotional hotspots cause tension in your team? When not dealt with well, emotional hotspots increase conflict and tension. Everyone suffers. Work is not a happy place for you or your team. You waste energy trying to sort out Read more…
All I want for Christmas is…happy families! Some people just love to create dramas, and when families get together there can be lots of it! Christmas and New Year summer holidays with family are a great time for drama queens Read more…
Most individuals do not need to engage with mental health professionals if they, and those around them, know how to respond to emotions in a ‘good enough’ way.
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
Here’s a story and my insights from the ongoing work I do in Bangladesh. Seven years ago, I set up a training academy in Bangladesh with a Bangladeshi colleague. I’ve visited that country more than a dozen times and organized over Read more…
“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized Read more…
Valentines Day – showing kindness is better and cheaper than chocolates and roses.
Discover the importance of having a calm, rational influence during confrontations. While out walking recently, my little dog was attacked by a dog that was much bigger and aggressive. It barked, and then rushed at him, and grabbed hold of Read more…
Tune in and transform difficult moments I’ve written before about Chris Voss, a chief hostage negotiator with the FBI who uses a term that fits very well with TUF training. He talks about ‘tactical empathy’ for building a relationship with Read more…
Three practical steps to manage your rage and frustration when the whole town has their wisdom teeth pulled at once. This graphic image of a whole town with sore teeth comes from newspaper columnist Verity Johnson and captures the mood Read more…
Most individuals do not need to engage with mental health professionals if they, and those around them, know how to respond to emotions in a ‘good enough’ way.
Here’s three tips you can learn to talk with anyone who has a different opinion from you.