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THRIVING UNDER FIRE BLOG

Regularly updated to help you thrive

Listening

A vital emotional intelligence skill, at work and at home. Being present.

Management

Tips and skills to help you thrive in a leadership position.

Conflict

De-escalation and dispute resolution. Thriving not shrinking.

Service

Relating well to internal and external customers. How to engage.

ALL POSTS

Vacdine passes and aggressive customers
Conflict
John Faisandier

Vaccine passes mean more aggressive customers – are you ready?

Increase in aggressive customers starting already I’ve been contacted by several businesses in the past two weeks worried that their staff will be faced with more aggressive customers required to show vaccine passes. Aggressive customers can be very difficult to handle. They can be very threatening even when they don’t

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Conflict
John Faisandier

Staying calm under fire

Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.

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Personal Development
John Faisandier

Five things to motivate yourself

Here’s a story and my insights from the ongoing work I do in Bangladesh. Seven years ago, I set up a training academy in Bangladesh with a Bangladeshi colleague. I’ve visited that country more than a dozen times and organized over 30 visits by other New Zealand-based trainers. We have worked

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