Listening
A vital emotional intelligence skill, at work and at home. Being present.
Management
Tips and skills to help you thrive in a leadership position.
Conflict
De-escalation and dispute resolution. Thriving not shrinking.
Service
Relating well to internal and external customers. How to engage.
ALL POSTS
Family business benefits from TUF training
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
What drives aggressive behavior?
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
3 tips for talking with angry antivaxxers
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Vaccine passes mean more aggressive customers – are you ready?
Increase in aggressive customers starting already I’ve been contacted by several businesses in the past two weeks worried that their staff will be faced with more aggressive customers required to show vaccine passes. Aggressive customers can be very difficult to handle. They can be very threatening even when they don’t
Staying calm under fire
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
Five things to motivate yourself
Here’s a story and my insights from the ongoing work I do in Bangladesh. Seven years ago, I set up a training academy in Bangladesh with a Bangladeshi colleague. I’ve visited that country more than a dozen times and organized over 30 visits by other New Zealand-based trainers. We have worked