How TUF Works

Training for busy people

Workshop option sign posts

TUF workshops are delivered in two four-hour workshop sessions which are adapted to suit your particular context.

Includes an introductory pre-workshop e-learning package and monthly reminders for at least 12 months.


  • Participants get the opportunity to practice new ways of responding to difficult people and get immediate feedback and coaching.
  • Time between workshops allows for practice, observation and integration of learning.

Online option

TUF online training course captures the workshop essence and offers a variety of engaging activities that involve the learner in typical situations they may come across in their work.

It can be accessed from any computer or mobile device and done at any time.

Recommended time to do this 2.5 hour learning programme is 10 minutes a day spread over three weeks.


  • learners can go at their own pace
  • there’s flexibility about time and place
  • more people can access the training
  • less cost in delivery

20 weekly follow up scenarios help reinforce the learning and apply it in a workplace context.