Build capability in your staff

Frontline staff are heros when they bear the brunt of anger and aggression from customers and shield management from the unpleasantness by not passing it on.

Many staff: business success

  • Struggle to keep on working the best that they can
  • Experience considerable psychological strain
  • Find ways to hide their own distress
  • Avoid complaining
  • Constant stress becomes a health and safety issue.

When they have a training opportunity like TUF they:

  • Increase their ability to cope with difficult people
  • Improve all of their communication skills
  • Become more confident in themselves
  • Take more responsibility for what happens in the business