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Recent Posts

Give kindness over chocolates 🍫 this Valentine's Day 💘
Trust your colleagues! - They run homes, clubs and much, much more
Why you shouldn't use the word "why?"
Accentuate the positive
Are you a "Mother Hen" Manager?
Mental Health Awareness Week | The healing power of listening
Tuesday TUF Tips | Contain your own Emotional Response
Tuesday TUF Tips | How to have a great one-on-one conversation at work
Tuesday TUF Tips | Go slow to go fast
Tuesday TUF Tips | Relationships before agenda
Tuesday TUF Tips | Distance brings us closer
Tuesday TUF Tips | The Fragility of Privilege
Upcoming Workshops | Dealing with Difficult People
Tuesday TUF Tips | Listening when you are in a Position of Power
Tuesday TUF Tips | Good Listening is Better than Taking Drugs
Tuesday TUF Tips | Good Listening is Contagious!
Tuesday TUF Tips | What external influences are affecting your listening?
Tuesday TUF Tips | Listen so that others will speak
Tuesday TUF Tips | Slow Down, to Listen Well
Tuesday TUF Tips | Good Listeners Don't Get Sucked In
Tuesday TUF Tips | Monkeys on Your Back – A Trap for Caring Listeners
Tuesday TUF Tips | Listen - Don't Rescue
Tuesday TUF Tips | The Power of Listening
Tuesday TUF Tips | Step out of the Blame Game
Tuesday TUF Tips | Who's to Blame?
Tuesday TUF Tips | Blame... Don't Do it!
Tuesday TUF Tips | How do you Say Sorry?
Tuesday TUF Tips | Acknowledge the Emotion
You don't need to fight! Here's how you can switch your brain from emotional to rational.
How One Man Defused a Situation with One Very Simple Skill...
Personal problems at work cause stress
Workplace bullying - even the word causes stress
Angry customers - the unseen hazard
Workplace stress - a health and safety issue
November 2017 Public Workshop Wellington
Three things you can do when someone asks for advice
Two keys for good relationships and customer service.
Improve your Emotional Intelligence
Say 'NO' to zero tolerance in customer service
You don't have to fight!
Computers can't do customer service...
Turning towards, against or away
Valentine's Day 2013
Weak apologies are poor customer service
Bad customer service stories
Hearing the unspoken request
It's all about YOU - the customer, Yeah Right!
Empathy stronger than gun law reform
Convincing others and handling their objections
Workplace Communication: Simple or Complex?