TUF Licence: what’s included?

The TUF licence has been designed to be a complete package that an organisation purchases once. It comprises comprehensive quality resources in three areas.


  • Online e-learning with unique log-ins for each participant
  • Attendance at a TUF workshop (two half-days)
  • Full-colour branded workbook and ‘Quick Reminder Guide’
  • Certificate of attendance
  • 12-month follow-up lessons
  • Access to phone, email, and blog support
  • Personal copy of the book Thriving Under Fire: turn difficult customers into business success for reinforcement and sharing with others


  • Full training and accreditation
  • Leader’s guides
  • ‘Play of Life’ figure resources
  • Ongoing phone and face-to-face support
  • Pre-course preparation kit with online access, learning management system access, participant letters, checklist for workshop preparation, and trainer evaluation sheets


  • Access to TUF’s learning management system for participants’ progress and activity monitoring
  • Use of TUF on-line booking system
  • Assessment modules using Kirkpatrick Levels I, II, III
  • Template for processing assessments
  • Success case evaluation (optional)
  • NZQA assessment links to relevant unit standards (optional)

Contact us now to get a full Licensing Information Pack admin@tuf.co.nz