Upset customers… Challenging situations… Difficult people…

TUF training provides the skills to handle difficult situations with confidence.

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WHO DO WE HELP?

TUF for teams

Does your team face these challenges?

  • Strong characters influencing group culture
  • Emotions dominating conversations
  • Giving and receiving feedback and apologising
  • Personal issues affecting the workplace
  • Supporting one another through restructuring and change

TUF for managers

Are any of these ever a challenge to you and your managers?

  • Content for management development programme
  • Difficult conversations, saying ‘No’ nicely and dealing with disappointment
  • Managing the management team
  • Conflict in the workplace and coaching teams
  • Upset customers

TUF for frontline staff

Do your staff face challenging customers?

  • Health and safety training – physical and psychological
  • Learning to stay calm in conflict
  • Best responses to upset customers
  • Not taking things personally
  • Recovering quickly after conflict
  • Building strong business relationships

OUR CLIENTS

TESTIMONIALS

I did a TUF course over 10 years ago when I worked at Fonterra. The skills I learned in the course have stuck with me and prepared me so well for difficult and brave conversations, that I still think about it 10 years later. I thought I should pass that on. I see you do online programs, I’d be interested in hearing more so I can continue to upskill.– Elle

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