"I did a TUF course over 10 years ago when I worked at Fonterra. The skills I learned in the course have stuck with me and prepared me so well for difficult and brave conversations, that I still think about it 10 years later. I thought I should pass that on. I see you do online programs, I’d be interested in hearing more so I can continue to upskill."

"This course is by far the best de-escalation course I have seen – my congratulations to the people who put this together, it needs to be compulsory with regular updates."

"I’m a brand new Survey Interviewer and have found your material very useful, personally and professionally. (Understatement, take a bow). In our new interviewer initial training, the TUF module was excellently presented. Within the first month I found myself re-visiting this TUF module - to prepare for what I knew was going to be a tough visit."