Listening can be the hardest part of a being a great manager or colleague.
There is always a lot going on in the other person’s life that they are trying to understand, make sense of and cope with. View Article
Marilyn the manager was exasperated.
“If we can’t blame people for screwing things up how are we ever going to hold people accountable? The place will descend into chaos” she moaned. View Article
Why blame is such a silly thing to do!
In a sales training workshop I was running a participant argued that if he made a mistake with an order it was his fault, and his fault alone. I had been teaching systems thinking and how blame was not helpful for business.
Whose fault is it!!? Who’s to blame!!?
Heads should roll!!!! View Article
There are many moments when you can upset people in the workplace. When someone is hurt or upset they have an emotional reaction. They might pull away from you or they might attack you in some way, even when you didn’t intend to hurt them.
A man walks into … his manager’s office. His face is red, hands shaking and eyes nearly popping out of his head. He is mad about something! “This new directive is just nonsense!” He roars.
A couple are commuting to work in their car. There is an easiness between them as they drive along the highway. She, quite innocently, raises the unresolved issue about the high cost of their upcoming holiday.
He experiences this question as an attack. He tenses up and goes silent. That's his usual way of coping when emotions like this arise in him. In that moment he thinks of her and this question as 100% the cause of his uncomfortable feelings. View Article
It's very easy to respond to aggression with aggression... but what if we reacted differently? View Article
John Kirwan was one of the most devastating wingers that New Zealand and world rugby had ever seen. A prominent and revered figure at the dawn of the professional age of rugby, he seemed to live a charmed life. But he did have personal problems at work. View Article
Workplace bullying is destructive. Some people act in a 'bullying way' when they are understress. When teams have training in emotional intelligence and gain the skills to manage heightened emotions there are fewer problems with bullying. View Article