Tuesday TUF Tips | The Power of Listening
Listening can be the hardest part of a being a great manager or colleague. There is always a lot going on in the other person’s life that they are trying to understand, make sense of and cope with.
Tuesday TUF Tips | Step out of the Blame Game
Marilyn the manager was exasperated. “If we can’t blame people for screwing things up how are we ever going to hold people accountable? The place will descend into chaos” she moaned.
Tuesday TUF Tips | Who's to Blame?
Why blame is such a silly thing to do!
In a sales training workshop I was running a participant argued that if he made a mistake with an order it was his fault, and his fault alone. I had been teaching systems thinking and how blame was not helpful for business.
Tuesday TUF Tips | Blame... Don't Do it!
Whose fault is it!!? Who’s to blame!!? Heads should roll!!!!
Tuesday TUF Tips | How do you Say Sorry?
There are many moments when you can upset people in the workplace. When someone is hurt or upset they have an emotional reaction. They might pull away from you or they might attack you in some way, even when you didn’t intend to hurt them.
Tuesday TUF Tips | Acknowledge the Emotion
A man walks into … his manager’s office. His face is red, hands shaking and eyes nearly popping out of his head. He is mad about something! “This new directive is just nonsense!” He roars.
You don't need to fight! Here's how you can switch your brain from emotional to rational.
A couple are commuting to work in their car. There is an easiness between them as they drive along the highway. She, quite innocently, raises the unresolved issue about the high cost of their upcoming holiday. He experiences this question as an attack. He tenses up and goes silent. That's his usual way of coping when emotions like this arise in him. In that moment he thinks of her and this question as 100% the cause of his uncomfortable feelings.
How One Man Defused a Situation with One Very Simple Skill...
It's very easy to respond to aggression with aggression... but what if we reacted differently?
Personal problems at work cause stress
John Kirwan was one of the most devastating wingers that New Zealand and world rugby had ever seen. A prominent and revered figure at the dawn of the professional age of rugby, he seemed to live a charmed life. But he did have personal problems at work.
Workplace bullying - even the word causes stress
Workplace bullying is destructive. Some people act in a 'bullying way' when they are understress. When teams have training in emotional intelligence and gain the skills to manage heightened emotions there are fewer problems with bullying.
