Tuesday TUF Tips | Listen - Don't Rescue

I was doing a big ‘download’ recently with a friend. I seemed to have a jumble of problems that I needed to name out loud. At first he offered a suggestion to each thing I said: “Have you tried this…” or “It could help if you …”

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Tuesday TUF Tips | Who's to Blame?

 

Why blame is such a silly thing to do!

In a sales training workshop I was running a participant argued that if he made a mistake with an order it was his fault, and his fault alone. I had been teaching systems thinking and how blame was not helpful for business.
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Tuesday TUF Tips | How do you Say Sorry?

There are many moments when you can upset people in the workplace. When someone is hurt or upset they have an emotional reaction. They might pull away from you or they might attack you in some way, even when you didn’t intend to hurt them.

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