Tuesday TUF Tips | Slow Down, to Listen Well
Julie came barging into her manager’s office. “OMG – we have a crisis. The customer at the counter is very upset and I don’t know what to do?”
Tuesday TUF Tips | Good Listeners Don't Get Sucked In
Setting boundaries is a real challenge if you want to build strong relationships with colleagues, especially if you are a manager.
Tuesday TUF Tips | Monkeys on Your Back – A Trap for Caring Listeners
How many monkeys are on your back? A listener can be tempted to take on the problems of those they listen to. They can end up carrying everyone’s problems without realising what they have done.
Tuesday TUF Tips | Listen - Don't Rescue
I was doing a big ‘download’ recently with a friend. I seemed to have a jumble of problems that I needed to name out loud. At first he offered a suggestion to each thing I said: “Have you tried this…” or “It could help if you …”
Tuesday TUF Tips | The Power of Listening
Listening can be the hardest part of a being a great manager or colleague. There is always a lot going on in the other person’s life that they are trying to understand, make sense of and cope with.
Tuesday TUF Tips | Step out of the Blame Game
Marilyn the manager was exasperated. “If we can’t blame people for screwing things up how are we ever going to hold people accountable? The place will descend into chaos” she moaned.
Tuesday TUF Tips | Who's to Blame?
Why blame is such a silly thing to do!
In a sales training workshop I was running a participant argued that if he made a mistake with an order it was his fault, and his fault alone. I had been teaching systems thinking and how blame was not helpful for business.
Tuesday TUF Tips | Blame... Don't Do it!
Whose fault is it!!? Who’s to blame!!? Heads should roll!!!!
Tuesday TUF Tips | How do you Say Sorry?
There are many moments when you can upset people in the workplace. When someone is hurt or upset they have an emotional reaction. They might pull away from you or they might attack you in some way, even when you didn’t intend to hurt them.
Tuesday TUF Tips | Acknowledge the Emotion
A man walks into … his manager’s office. His face is red, hands shaking and eyes nearly popping out of his head. He is mad about something! “This new directive is just nonsense!” He roars.
