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Dealing with Emotions in the Workplace

De-escalating conflict and aggression
Conflict

TUF de-escalation skills for staff health and safety

“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized Read more…

By John Faisandier, 1 yearFebruary 25, 2021 ago
Conflict

What hostage negotiators can teach you about getting on with others.

FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage Read more…

By John Faisandier, 2 yearsSeptember 9, 2020 ago
Anger at work can be productive
Conflict

Can workplace anger be productive

As a kid, I got mixed messages about anger. My parents were frequently angry. When they were angry, they would hit me or one of my eight siblings. It’s understandable they were mightily frustrated. Anger and aggression were very closely Read more…

By John Faisandier, 2 yearsJuly 28, 2020 ago
You are not your feelings
Listening

What I learned from drug addicts about feelings

During lockdown I spoke with Dan Kuschell, whose popular Growth to Freedom podcast has thousands of listeners around the world. These useful tips on understanding emotions can reduce stress and improve your life. Here are some topics we touched on: Read more…

By John Faisandier, 2 years ago
Personal Development

Can you really get help for anxiety and depression?

Anxiety and depression are the most common forms of mental distress that people experience in New Zealand.  Help is close at hand for you or someone you know who might be struggling with these conditions. It’s free, confidential and you Read more…

By tufwmb, 3 yearsOctober 23, 2019 ago
Conflict

Why should I just shut up?

In 2009 a friend of mine, 18-year-old Eva Maria published a book titled “You Shut Up!” hoping to improve communication between adults and teens. “Adults need to shut up and listen to what young people are saying”, she said. Ten Read more…

By tufwmb, 3 yearsOctober 15, 2019 ago
Listening

How many feelings are there?

In a conversation with Nicole Jansen, host of the Leaders of Transformation podcast, we discuss the question of how many feelings there are. She had heard there were around 4,000 feelings. I would say there could be four billion feelings, Read more…

By tufwmb, 3 yearsOctober 11, 2019 ago
Listening

Why effective listening is so difficult

In the video “It’s not about the nail” a woman sits on the couch with her partner and complains of terrible headaches that simply won’t go away. She has no idea what’s causing them. The camera pans out to reveal Read more…

By tufwmb, 3 yearsOctober 1, 2019 ago
Anger at work can be productive
Management

Why is it so hard to talk about feelings?

Imagine a stadium full of people shouting as loud as possible for a minute or two before the first whistle had even been blown. That was the scene at a recent rugby test match in New Zealand between the All Read more…

By tufwmb, 3 yearsSeptember 26, 2019 ago
Conflict

What triggers a person to get upset?

What triggers a person to get upset? This is a question I was recently asked by a podcast host from the United States. My short answer at the time was “it doesn’t matter what the triggers are. What you need Read more…

By tufwmb, 3 yearsSeptember 17, 2019 ago

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