It’s very easy to respond to aggression with aggression… but what if we reacted differently?
Alan was out shopping one weekend and couldn’t find a car park anywhere. Since he would only be a few minutes he decided to take a risk and park across the driveway of the business next door to the shop he was visiting.
When he returned to his car, Alan found one very angry business owner, shouting and swearing at him for blocking the driveway and preventing access to his business.
But Alan didn’t do that.
“Acknowledge the emotion”
Instead of yelling back at the business owner, Alan acknowledged and validated the reason for his aggression. “I guess it must be pretty frustrating having people park here all the time, I’m really sorry”.
Surprisingly for Alan, it worked! He was
“I didn’t really believe it when you told us this last week but I can see that it really does work”.
“Never in the history of calming down, has anyone ever calmed down by being told to calm down”
As with any new way of thinking, a little
Try it! and share your successes with us here at TUF.
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