TUF
  • About us
  • Media
  • Courses and Products
    • Conflict-Free Leadership Program
    • Online Course
    • Workshops
    • Store
  • Free Resources
    • Blog
    • Videos
  • ONLINE COURSE LOGIN

Listening

Listening

Can the real Valentine teach you anything?

Valentines Day – showing kindness is better and cheaper than chocolates and roses.

By John Faisandier, 1 yearFebruary 13, 2024 ago
Conflict

The Magic of Tactical Empathy

Tune in and transform difficult moments I’ve written before about Chris Voss, a chief hostage negotiator with the FBI who uses a term that fits very well with TUF training. He talks about ‘tactical empathy’ for building a relationship with anyone. He used this when negotiating with terrorists, bank robbers Read more…

By John Faisandier, 2 yearsAugust 4, 2023 ago
Conflict

All I want for Christmas is … happy families

All I want for Christmas is…happy families!  Some people just love to create dramas, and when families get together there can be lots of it! Christmas and New Year summer holidays with family are a great time for drama queens and would-be Oscar contenders to have their moment in the Read more…

By John Faisandier, 2 yearsDecember 6, 2022 ago
Conflict

’Why’ is a crooked letter that can’t be straightened   

The Why question can be both useful and unhelpful. This blog looks at how it can help you focus your purpose and how it can be used as an accusation against others.

By John Faisandier, 3 yearsMay 31, 2022 ago
Talking with antivaxxers can be difficult.
Conflict

3 tips for talking with angry antivaxxers

Here’s three tips you can learn to talk with anyone who has a different opinion from you.

By John Faisandier, 3 yearsDecember 14, 2021 ago
Conflict

Staying calm under fire

Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.

By John Faisandier, 4 yearsSeptember 22, 2021 ago
It's hard to empathize sometimes
Listening

Why is it so hard to show empathy?

Julie complained that while she was good at being positive and showing empathy with difficult customers, she found it more challenging to do the same with her co-worker Susan who really got on her nerves. She had seen the following definition of empathy and while believing it to be true, Read more…

By John Faisandier, 4 yearsMarch 22, 2021 ago
De-escalating conflict and aggression
Conflict

TUF de-escalation skills for staff health and safety

“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…

By John Faisandier, 4 yearsFebruary 25, 2021 ago
Conflict

What hostage negotiators can teach you about getting on with others.

FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…

By John Faisandier, 5 yearsSeptember 9, 2020 ago
You are not your feelings
Listening

What I learned from drug addicts about feelings

During lockdown I spoke with Dan Kuschell, whose popular Growth to Freedom podcast has thousands of listeners around the world. These useful tips on understanding emotions can reduce stress and improve your life. Here are some topics we touched on: What drug addicts taught me that I never learned as Read more…

By John Faisandier, 5 years ago

Posts navigation

1 2 … 5 Next
Recent Posts
  • Anatomy of an Altercation
  • Can the real Valentine teach you anything?
  • The five causes of workplace tension that can ruin your day.
  • A wise wife’s wisdom: How my partner’s advice saved the day
  • The Magic of Tactical Empathy
Categories
  • Conflict
  • Listening
  • Management
  • Personal Development
  • Service
  • Uncategorized
  • john@tuf.co.nz
  • Telephone
  • Contact us
  • Terms and Conditions
  • Privacy Policy
  • Covid Policy
Hestia | Developed by ThemeIsle