Tune in and transform difficult moments I’ve written before about Chris Voss, a chief hostage negotiator with the FBI who uses a term that fits very well with TUF training. He talks about ‘tactical empathy’ for building a relationship with anyone. He used this when negotiating with terrorists, bank robbers Read more…
All I want for Christmas is…happy families! Some people just love to create dramas, and when families get together there can be lots of it! Christmas and New Year summer holidays with family are a great time for drama queens and would-be Oscar contenders to have their moment in the Read more…
The Why question can be both useful and unhelpful. This blog looks at how it can help you focus your purpose and how it can be used as an accusation against others.
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
Julie complained that while she was good at being positive and showing empathy with difficult customers, she found it more challenging to do the same with her co-worker Susan who really got on her nerves. She had seen the following definition of empathy and while believing it to be true, Read more…
“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…
FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…
During lockdown I spoke with Dan Kuschell, whose popular Growth to Freedom podcast has thousands of listeners around the world. These useful tips on understanding emotions can reduce stress and improve your life. Here are some topics we touched on: What drug addicts taught me that I never learned as Read more…
In 2009 a friend of mine, 18-year-old Eva Maria published a book titled “You Shut Up!” hoping to improve communication between adults and teens. “Adults need to shut up and listen to what young people are saying”, she said. Ten years later the generation gap between millennials, Gen Xers and Read more…