When dealing with problem behaviours you first want to listen empathetically to the other person then you want to share with them how this affects you. Thirdly you want to find a solution to these two competing examples. You have already taken the first two steps for helping an upset Read more…
When dealing with another person’s problem behaviours use empathetic listening to uncover what might be the underlying issues that cause their outburst. [Read the first step HERE] The next step is to work out how they can come up with new behaviours that don’t impinge on the life of others. Read more…
Sometimes you might think that an adult is acting like a child when they have an emotional meltdown. They have an outburst just like a child might. You may be tempted to become judgmental and tell them to grow up and act like a grown up but that won’t help Read more…
We’re all familiar with that warm fuzzy feeling we get when we have a positive connection with someone – but what does it all mean? When a person feels that you notice and accept them, a number of feel good hormones are activated in their brain. These hormones include; Oxytocin Read more…
First posted by John Faisandier on 27th June, 2011 Last week I was given a book to read called “The No Asshole Rule: Building a civilised workplace and surviving one that isn’t” by Robert Sutton. The author, a university professor from Stanford, has used this attention-grabbing title to sell over Read more…
Three actions that help or hinder better relationships.
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The two key things that make a successful long-term relationship and help in customer service.
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Health and safety – law and mental stress.
Laws tell us that we must keep workers safe and healthy at work, this includes avoiding mental stress. Managers can be proactive in reducing workplace stress through a well organised workplace, and by training themselves and their teams to communicate well when emotions are raised.
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On Monday 1st September 2014 an extremely distressed client walked into the Work and Income office in Ashburton, New Zealand, and shot two of the front line workers.
All the staff at that office were working under stress and the client was even more stressed. None of them had the skills to manage his anger over time until he finally cracked and the results were tragic. While the harm done in this situation was clearly visible and extreme, there are many workplaces where the damage from stress is not so
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