FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…
Mental Health Awareness Week | The healing power of listening Jackson Shewry an Auckland detective who suffered depression and anxiety told his story in an interesting NZHerald article on Monday. He was surprised that he suffered depression and anxiety because everything else in his life was going so well. “I Read more…
Are you a “Mother Hen” Manager? Mother hen managers can find it difficult to trust that some people in their team can do the task well enough. There is pressure to deliver outputs quickly, avoid any mistakes and sign off on key performance indicators. Having a perfectionist streak contributes to Read more…
Why you shouldn’t use the word “why”? As I walked past an alcove at a major hardware store recently I overheard a manager addressing the assembled team of about 20 workers. In a loud accusing voice he berated one or more of the team members saying: “Why would you do Read more…