Angry customers – the unseen hazard

On Monday 1st September 2014 an extremely distressed client walked into the Work and Income office in Ashburton, New Zealand, and shot two of the front line workers. 
Angry customer shouting and causing workplace stress.
All the staff at that office were working under stress and the client was even more stressed. None of them had the skills to manage his anger over time until he finally cracked and the results were tragic. While the harm done in this situation was clearly visible and extreme, there are many workplaces where the damage from stress is not so obvious, but can be nearly as destructive.
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Mental well-being at work – are you flourishing or languishing


Mental Well-being at Work
Are you flourishing or languishing? According to Shaun Robinson, CEO of the Mental Health Foundation New Zealand, these words are a useful way of determining mental health and wellbeing.  Previously, good mental health was simply the absence of mental illness. “This is far too restrictive”, Shaun said at a presentation on World Mental Health Day at Work.
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Who's to blame?

Why blame is such a silly thing to do!
In a sales training workshop I was running a participant argued that if he made a mistake with an order it was his fault, and his fault alone. I had been teaching systems thinking and how blame was not helpful for business.

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