Listening
The fragility of privilege
People in powerful or dominant positions can easily fall into the trap of believing that the rest of the world thinks the same way as they do.
(more…)
Listening
How to have a great one-on-one conversation at work
Three great questions to ask in one-on-one conversations at work.
(more…)
Listening
Contain your own emotional response
Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance…
(more…)
Management
Accentuate the positive
Accentuate the positive A local government worker I met recently was most despondent. His performance appraisal was such a bad experience that it made him want to quit work completely. His manager listed a number of tasks he hadn’t done well and failed to acknowledge what he had achieved in Read more…