Listening
Contain your own emotional response
Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance…
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Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance…
(more…)
Accentuate the positive A local government worker I met recently was most despondent. His performance appraisal was such a bad experience that it made him want to quit work completely. His manager listed a number of tasks he hadn’t done well and failed to acknowledge what he had achieved in Read more…