Listening
Slow down to listen well
Julie came barging into her manager’s office. “OMG – we have a crisis. The customer at the counter is very upset and I don’t know what to do?”
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Listening
Good listeners don't get sucked in
Setting boundaries is a real challenge if you want to build strong relationships with colleagues, especially if you are a manager.
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Listening
Listening when you are in a position of power
A company owner said to me recently, “when you hold a position of power, you can be deceived into thinking that you know more about the topic than you actually do. People act as if you know more because you are the boss”.
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Listening
The fragility of privilege
People in powerful or dominant positions can easily fall into the trap of believing that the rest of the world thinks the same way as they do.
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Listening
How to have a great one-on-one conversation at work
Three great questions to ask in one-on-one conversations at work.
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Listening
Contain your own emotional response
Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance…
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Management
Accentuate the positive
Accentuate the positive A local government worker I met recently was most despondent. His performance appraisal was such a bad experience that it made him want to quit work completely. His manager listed a number of tasks he hadn’t done well and failed to acknowledge what he had achieved in Read more…