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Management

Listening

Slow down to listen well

Julie came barging into her manager’s office. “OMG – we have a crisis. The customer at the counter is very upset and I don’t know what to do?”
slow down

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By tufadmin, 3 yearsFebruary 3, 2019 ago
Listening

Good listeners don't get sucked in

Setting boundaries is a real challenge if you want to build strong relationships with colleagues, especially if you are a manager. 
ielts-listening-3-e1442057817706
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By tufadmin, 3 yearsFebruary 3, 2019 ago
Listening

Listening when you are in a position of power

A company owner said to me recently, “when you hold a position of power, you can be deceived into thinking that you know more about the topic than you actually do. People act as if you know more because you are the boss”.
pexels-photo-684387

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By tufadmin, 3 yearsFebruary 3, 2019 ago
Listening

The fragility of privilege

People in powerful or dominant positions can easily fall into the trap of believing that the rest of the world thinks the same way as they do.
carrying-casual-cheerful-1162964

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By tufadmin, 3 yearsFebruary 3, 2019 ago
Listening

How to have a great one-on-one conversation at work

Three great questions to ask in one-on-one conversations at work.
One-on-one-meeting

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By tufadmin, 3 yearsFebruary 3, 2019 ago
Listening

Contain your own emotional response

Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance…
Anxious Woman
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By tufadmin, 3 yearsFebruary 3, 2019 ago
Management

Accentuate the positive

Accentuate the positive A local government worker I met recently was most despondent. His performance appraisal was such a bad experience that it made him want to quit work completely. His manager listed a number of tasks he hadn’t done well and failed to acknowledge what he had achieved in Read more…

By tufadmin, 4 yearsOctober 4, 2018 ago

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