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Listening

Why effective listening is so difficult

In the video “It’s not about the nail” a woman sits on the couch with her partner and complains of terrible headaches that simply won’t go away. She has no idea what’s causing them. The camera pans out to reveal a large nail in her forehead. It’s a shocking picture Read more…

By tufwmb, 6 yearsOctober 1, 2019 ago
Anger at work can be productive
Management

Why is it so hard to talk about feelings?

Imagine a stadium full of people shouting as loud as possible for a minute or two before the first whistle had even been blown. That was the scene at a recent rugby test match in New Zealand between the All Blacks and Tonga. The purpose was to encourage people to Read more…

By tufwmb, 6 yearsSeptember 26, 2019 ago
Conflict

What triggers a person to get upset?

What triggers a person to get upset? This is a question I was recently asked by a podcast host from the United States. My short answer at the time was “it doesn’t matter what the triggers are. What you need to do when someone is upset is to acknowledge their Read more…

By tufwmb, 6 yearsSeptember 17, 2019 ago

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Recent Posts
  • When You’re the One Complaining: A Lesson in Listening
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  • When You’re on the Receiving End
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  • How to Deal with Criticism in the Workplace
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