Listening
Slow down to listen well
Julie came barging into her manager’s office. “OMG – we have a crisis. The customer at the counter is very upset and I don’t know what to do?”
(more…)
Listening
Good listeners don't get sucked in
Setting boundaries is a real challenge if you want to build strong relationships with colleagues, especially if you are a manager.
(more…)
Listening
Listening when you are in a position of power
A company owner said to me recently, “when you hold a position of power, you can be deceived into thinking that you know more about the topic than you actually do. People act as if you know more because you are the boss”.
(more…)