Tips and skills to help you thrive in a leadership position.
De-escalation and dispute resolution. Thriving not shrinking.
Relating well to internal and external customers. How to engage.
Mental Well-being at Work Are you flourishing or languishing? According to Shaun Robinson, CEO of the Mental Health Foundation New Zealand, these words are a useful way of determining mental health and wellbeing. Previously, good mental health was simply the absence of mental illness. “This is far too restrictive”, Shaun said at
On Monday 1st September 2014 an extremely distressed client walked into the Work and Income office in Ashburton, New Zealand, and shot two of the front line workers. All the staff at that office were working under stress and the client was even more stressed. None of them had the
John Kirwan was one of the most devastating wingers that New Zealand and world rugby had ever seen. A prominent and revered figure at the dawn of the professional age of rugby, he seemed to live a charmed life. But he did have personal problems at work.
It’s very easy to respond to aggression with aggression… but what if we reacted differently?
A couple are commuting to work in their car. There is an easiness between them as they drive along the highway. She, quite innocently, raises the unresolved issue about the high cost of their upcoming holiday. He experiences this question as an attack. He tenses up and goes silent. That’s his