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THRIVING UNDER FIRE BLOG

Regularly updated to help you thrive

Listening

A vital emotional intelligence skill, at work and at home. Being present.

Management

Tips and skills to help you thrive in a leadership position.

Conflict

De-escalation and dispute resolution. Thriving not shrinking.

Service

Relating well to internal and external customers. How to engage.

ALL POSTS

Listening
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Mental well-being at work – are you flourishing or languishing

Mental Well-being at Work Are you flourishing or languishing? According to Shaun Robinson, CEO of the Mental Health Foundation New Zealand, these words are a useful way of determining mental health and wellbeing.  Previously, good mental health was simply the absence of mental illness. “This is far too restrictive”, Shaun said at

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Conflict
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Angry customers – the unseen hazard

On Monday 1st September 2014 an extremely distressed client walked into the Work and Income office in Ashburton, New Zealand, and shot two of the front line workers.  All the staff at that office were working under stress and the client was even more stressed. None of them had the

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Listening
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Personal problems at work cause stress

John Kirwan was one of the most devastating wingers that New Zealand and world rugby had ever seen. A prominent and revered figure at the dawn of the professional age of rugby, he seemed to live a charmed life. But he did have personal problems at work.

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