A vital emotional intelligence skill, at work and at home. Being present.
Tips and skills to help you thrive in a leadership position.
De-escalation and dispute resolution. Thriving not shrinking.
Relating well to internal and external customers. How to engage.
Are you a “Mother Hen” Manager? Mother hen managers can find it difficult to trust that some people in their team can do the task well enough. There is pressure to deliver outputs quickly, avoid any mistakes and sign off Read more…
Why you shouldn’t use the word “why”? As I walked past an alcove at a major hardware store recently I overheard a manager addressing the assembled team of about 20 workers. In a loud accusing voice he berated one or Read more…
Accentuate the positive A local government worker I met recently was most despondent. His performance appraisal was such a bad experience that it made him want to quit work completely. His manager listed a number of tasks he hadn’t done Read more…