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Family business benefits from TUF training
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
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What drives aggressive behavior?
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
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3 tips for talking with angry antivaxxers
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
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Vaccine passes mean more aggressive customers – are you ready?
Increase in aggressive customers starting already I’ve been contacted by several businesses in the past two weeks worried that their staff will be faced with more aggressive customers required to show vaccine passes. Aggressive customers can be very difficult to handle. They can be very threatening even when they don’t Read more…
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Staying calm under fire
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
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TUF de-escalation skills for staff health and safety
“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…
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What hostage negotiators can teach you about getting on with others.
FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…
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Can workplace anger be productive
As a kid, I got mixed messages about anger. My parents were frequently angry. When they were angry, they would hit me or one of my eight siblings. It’s understandable they were mightily frustrated. Anger and aggression were very closely linked for me. I learned in church that anger was Read more…
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Why should I just shut up?
In 2009 a friend of mine, 18-year-old Eva Maria published a book titled “You Shut Up!” hoping to improve communication between adults and teens. “Adults need to shut up and listen to what young people are saying”, she said. Ten years later the generation gap between millennials, Gen Xers and Read more…
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What triggers a person to get upset?
What triggers a person to get upset? This is a question I was recently asked by a podcast host from the United States. My short answer at the time was “it doesn’t matter what the triggers are. What you need to do when someone is upset is to acknowledge their Read more…