Do workplace emotional hotspots cause tension in your team? When not dealt with well, emotional hotspots increase conflict and tension. Everyone suffers. Work is not a happy place for you or your team. You waste energy trying to sort out issues that you’ve not been trained for. Time spent fixing Read more…
Three practical steps to manage your rage and frustration when the whole town has their wisdom teeth pulled at once. This graphic image of a whole town with sore teeth comes from newspaper columnist Verity Johnson and captures the mood that many are experiencing these days. People everywhere are stressed Read more…
Most individuals do not need to engage with mental health professionals if they, and those around them, know how to respond to emotions in a ‘good enough’ way.
Most individuals do not need to engage with mental health professionals if they, and those around them, know how to respond to emotions in a ‘good enough’ way.
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Here’s a story and my insights from the ongoing work I do in Bangladesh. Seven years ago, I set up a training academy in Bangladesh with a Bangladeshi colleague. I’ve visited that country more than a dozen times and organized over 30 visits by other New Zealand-based trainers. We have worked Read more…
Julie complained that while she was good at being positive and showing empathy with difficult customers, she found it more challenging to do the same with her co-worker Susan who really got on her nerves. She had seen the following definition of empathy and while believing it to be true, Read more…
“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…