Conflict
Staying calm under fire
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
Conflict
TUF de-escalation skills for staff health and safety
“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…