Do workplace emotional hotspots cause tension in your team? When not dealt with well, emotional hotspots increase conflict and tension. Everyone suffers. Work is not a happy place for you or your team. You waste energy trying to sort out issues that you’ve not been trained for. Time spent fixing Read more…
Three practical steps to manage your rage and frustration when the whole town has their wisdom teeth pulled at once. This graphic image of a whole town with sore teeth comes from newspaper columnist Verity Johnson and captures the mood that many are experiencing these days. People everywhere are stressed Read more…
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.