Listening
Contain your own emotional response
Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance…
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Listening
A vital emotional intelligence skill, at work and at home. Being present.
Management
Tips and skills to help you thrive in a leadership position.
Conflict
De-escalation and dispute resolution. Thriving not shrinking.
Service
Relating well to internal and external customers. How to engage.
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Mental Health Awareness Week | The healing power of listening
Mental Health Awareness Week | The healing power of listening Jackson Shewry an Auckland detective who suffered depression and anxiety told his story in an interesting NZHerald article on Monday. He was surprised that he suffered depression and anxiety because Read more…
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Are you a "Mother Hen" Manager?
Are you a “Mother Hen” Manager? Mother hen managers can find it difficult to trust that some people in their team can do the task well enough. There is pressure to deliver outputs quickly, avoid any mistakes and sign off Read more…