Listening
Can the real Valentine teach you anything?
Valentines Day – showing kindness is better and cheaper than chocolates and roses.
Conflict
Family business benefits from TUF training
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Conflict
What drives aggressive behavior?
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Conflict
Staying calm under fire
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
Conflict
TUF de-escalation skills for staff health and safety
“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…
Listening
Good listening is better than taking drugs
We’re all familiar with that warm fuzzy feeling we get when we have a positive connection with someone – but what does it all mean? When a person feels that you notice and accept them, a number of feel good hormones are activated in their brain. These hormones include; Oxytocin Read more…
Conflict
People are people, not assholes.
First posted by John Faisandier on 27th June, 2011 Last week I was given a book to read called “The No Asshole Rule: Building a civilised workplace and surviving one that isn’t” by Robert Sutton. The author, a university professor from Stanford, has used this attention-grabbing title to sell over Read more…
Conflict
Turning towards, against or away
Three actions that help or hinder better relationships.
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Conflict
Two keys for good relationships and customer service.
The two key things that make a successful long-term relationship and help in customer service.
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