Listening
Good listening is contagious!
Did you know, that when you smile and attend to somebody by listening, you activate the mirror neuron receptors in their brains?
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Listening
A vital emotional intelligence skill, at work and at home. Being present.
Management
Tips and skills to help you thrive in a leadership position.
Conflict
De-escalation and dispute resolution. Thriving not shrinking.
Service
Relating well to internal and external customers. How to engage.
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Listening
Good listening is better than taking drugs
We’re all familiar with that warm fuzzy feeling we get when we have a positive connection with someone – but what does it all mean?
Listening
Listening when you are in a position of power
A company owner said to me recently, “when you hold a position of power, you can be deceived into thinking that you know more about the topic than you actually do. People act as if you know more because you are the boss”.
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Listening
The fragility of privilege
People in powerful or dominant positions can easily fall into the trap of believing that the rest of the world thinks the same way as they do.
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Listening
Distance brings us closer
Three surprising insights about listening and encouraging others to talk.
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Listening
Go slow to go fast
Three surprising insights about listening and encouraging others to talk.
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Listening
Relationships before agenda
Three surprising insights about listening and encouraging others to talk.
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Listening
How to have a great one-on-one conversation at work
Three great questions to ask in one-on-one conversations at work.
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Listening
Contain your own emotional response
Every single time Janine came into Susie’s office Susie felt her gut turn. Janine was high maintenance…
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Mental Health Awareness Week | The healing power of listening
Mental Health Awareness Week | The healing power of listening Jackson Shewry an Auckland detective who suffered depression and anxiety told his story in an interesting NZHerald article on Monday. He was surprised that he suffered depression and anxiety because Read more…