How many monkeys are on your back?
A listener can be tempted to take on the problems of those they listen to. They can end up carrying everyone’s problems without realising what they have done.
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Julie came barging into her manager’s office. “OMG – we have a crisis. The customer at the counter is very upset and I don’t know what to do?”
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Setting boundaries is a real challenge if you want to build strong relationships with colleagues, especially if you are a manager.
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A study on sentencing judges found that the judges were more lenient after taking a break, or early in the morning.
In quoting this study, Dr. Emily Beausoleil of Massey University Wellington suggested that at these times when you are relaxed and not so stressed you will be more sympathetic to hearing what the other person is saying.
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Did you know, that when you smile and attend to somebody by listening, you activate the mirror neuron receptors in their brains?
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We’re all familiar with that warm fuzzy feeling we get when we have a positive connection with someone – but what does it all mean?
A company owner said to me recently, “when you hold a position of power, you can be deceived into thinking that you know more about the topic than you actually do. People act as if you know more because you are the boss”.
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People in powerful or dominant positions can easily fall into the trap of believing that the rest of the world thinks the same way as they do.
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Three surprising insights about listening and encouraging others to talk.
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