Conflict
Complaints About Your Best Performer? Here’s What to Do
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
Conflict
What hostage negotiators can teach you about getting on with others.
FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…
Uncategorized
Mental Health Awareness Week | The healing power of listening
Mental Health Awareness Week | The healing power of listening Jackson Shewry an Auckland detective who suffered depression and anxiety told his story in an interesting NZHerald article on Monday. He was surprised that he suffered depression and anxiety because everything else in his life was going so well. “I Read more…