Listening
Can the real Valentine teach you anything?
Valentines Day – showing kindness is better and cheaper than chocolates and roses.
Conflict
The Magic of Tactical Empathy
Tune in and transform difficult moments I’ve written before about Chris Voss, a chief hostage negotiator with the FBI who uses a term that fits very well with TUF training. He talks about ‘tactical empathy’ for building a relationship with anyone. He used this when negotiating with terrorists, bank robbers Read more…
Conflict
All I want for Christmas is … happy families
All I want for Christmas is…happy families! Some people just love to create dramas, and when families get together there can be lots of it! Christmas and New Year summer holidays with family are a great time for drama queens and would-be Oscar contenders to have their moment in the Read more…
Conflict
’Why’ is a crooked letter that can’t be straightened
The Why question can be both useful and unhelpful. This blog looks at how it can help you focus your purpose and how it can be used as an accusation against others.
Conflict
3 tips for talking with angry antivaxxers
Here’s three tips you can learn to talk with anyone who has a different opinion from you.
Conflict
Staying calm under fire
Do these three things for yourself when confronted by an angry person and there’s one thing that’ll help them calm down in just about every situation.
Listening
Why is it so hard to show empathy?
Julie complained that while she was good at being positive and showing empathy with difficult customers, she found it more challenging to do the same with her co-worker Susan who really got on her nerves. She had seen the following definition of empathy and while believing it to be true, Read more…
Conflict
TUF de-escalation skills for staff health and safety
“We are getting more and more irate customers. Our staff don’t know how to deal with them.” Here at Thriving Under Fire we are getting more enquiries like this than ever before. For the past 20 years we have specialized in de-escalation training and managing emotions at work. Our pandemic Read more…
Conflict
What hostage negotiators can teach you about getting on with others.
FBI hostage negotiator Chris Voss can teach us an enormous amount about getting on with others. His book Never Split the Difference comes from years of dealing with the most challenging hostage situations around the world. He says a hostage negotiator can’t afford to split the difference. Picture a hostage Read more…
Listening
What I learned from drug addicts about feelings
During lockdown I spoke with Dan Kuschell, whose popular Growth to Freedom podcast has thousands of listeners around the world. These useful tips on understanding emotions can reduce stress and improve your life. Here are some topics we touched on: What drug addicts taught me that I never learned as Read more…