In the video “It’s not about the nail” a woman sits on the couch with her partner and complains of terrible headaches that simply won’t go away. She has no idea what’s causing them. The camera pans out to reveal Read more…
Imagine a stadium full of people shouting as loud as possible for a minute or two before the first whistle had even been blown. That was the scene at a recent rugby test match in New Zealand between the All Read more…
What triggers a person to get upset? This is a question I was recently asked by a podcast host from the United States. My short answer at the time was “it doesn’t matter what the triggers are. What you need Read more…
This is the second installment about Maggie, a team leader in a government department who has been struggling with negative thoughts and the impact this has been having on her work, her life and her interactions with others. You can Read more…
Maggie, a team leader in a local government agency complained that she felt depressed. She was always thinking about their difficult customers and how bad things were in the world. This affected her ability to interact easily with her team Read more…
When dealing with problem behaviours you first want to listen empathetically to the other person then you want to share with them how this affects you. Thirdly you want to find a solution to these two competing examples. You have Read more…
When dealing with another person’s problem behaviours use empathetic listening to uncover what might be the underlying issues that cause their outburst. [Read the first step HERE] The next step is to work out how they can come up with Read more…
Sometimes you might think that an adult is acting like a child when they have an emotional meltdown. They have an outburst just like a child might. You may be tempted to become judgmental and tell them to grow up Read more…
We’re all familiar with that warm fuzzy feeling we get when we have a positive connection with someone – but what does it all mean? When a person feels that you notice and accept them, a number of feel good Read more…
First posted by John Faisandier on 27th June, 2011 Last week I was given a book to read called “The No Asshole Rule: Building a civilised workplace and surviving one that isn’t” by Robert Sutton. The author, a university professor Read more…