Mental well-being at work – are you flourishing or languishing


Mental Well-being at Work
Are you flourishing or languishing? According to Shaun Robinson, CEO of the Mental Health Foundation New Zealand, these words are a useful way of determining mental health and wellbeing.  Previously, good mental health was simply the absence of mental illness. “This is far too restrictive”, Shaun said at a presentation on World Mental Health Day at Work.
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Angry customers – the unseen hazard

On Monday 1st September 2014 an extremely distressed client walked into the Work and Income office in Ashburton, New Zealand, and shot two of the front line workers. 
Angry customer shouting and causing workplace stress.
All the staff at that office were working under stress and the client was even more stressed. None of them had the skills to manage his anger over time until he finally cracked and the results were tragic. While the harm done in this situation was clearly visible and extreme, there are many workplaces where the damage from stress is not so obvious, but can be nearly as destructive.
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You don't need to fight! Here's how you can switch your brain from emotional to rational.

A couple are commuting to work in their car. There is an easiness between them as they drive along the highway. She, quite innocently, raises the unresolved issue about the high cost of their upcoming holiday.

He experiences this question as an attack. He tenses up and goes silent. That’s his usual way of coping when emotions like this arise in him. In that moment he thinks of her and this question as 100% the cause of his uncomfortable feelings. (more…)