Sometimes you might think that an adult is acting like a child when they have an emotional meltdown. They have an outburst just like a child might. You may be tempted to become judgmental and tell them to grow up Read more…
The biggest challenge in dealing with difficult situations is to first of all manage your own emotional reactions to them. It is easy to see the other person as difficult and to blame them for your uncomfortable feelings. Acknowledging and accepting your own feelings to yourself is an important first step to making a positive response to someone who you find challenging.
The two key things that make a successful long-term relationship and help in customer service.
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Health and safety – law and mental stress.
Laws tell us that we must keep workers safe and healthy at work, this includes avoiding mental stress. Managers can be proactive in reducing workplace stress through a well organised workplace, and by training themselves and their teams to communicate well when emotions are raised.
Mental Well-being at Work
Are you flourishing or languishing? According to Shaun Robinson, CEO of the Mental Health Foundation New Zealand, these words are a useful way of determining mental health and wellbeing. Previously, good mental health was simply the absence of mental illness. “This is far too restrictive”, Shaun said at a presentation on World Mental Health Day at Work.