Tips and skills to help you thrive in a leadership position.
De-escalation and dispute resolution. Thriving not shrinking.
Relating well to internal and external customers. How to engage.
In 2009 a friend of mine, 18-year-old Eva Maria published a book titled “You Shut Up!” hoping to improve communication between adults and teens. “Adults need to shut up and listen to what young people are saying”, she said. Ten years later the generation gap between millennials, Gen Xers and
In a conversation with Nicole Jansen, host of the Leaders of Transformation podcast, we discuss the question of how many feelings there are. She had heard there were around 4,000 feelings. I would say there could be four billion feelings, and more. You can say there’s an unlimited number of
In the video “It’s not about the nail” a woman sits on the couch with her partner and complains of terrible headaches that simply won’t go away. She has no idea what’s causing them. The camera pans out to reveal a large nail in her forehead. It’s a shocking picture
Imagine a stadium full of people shouting as loud as possible for a minute or two before the first whistle had even been blown. That was the scene at a recent rugby test match in New Zealand between the All Blacks and Tonga. The purpose was to encourage people to
What triggers a person to get upset? This is a question I was recently asked by a podcast host from the United States. My short answer at the time was “it doesn’t matter what the triggers are. What you need to do when someone is upset is to acknowledge their
This is the second installment about Maggie, a team leader in a government department who has been struggling with negative thoughts and the impact this has been having on her work, her life and her interactions with others. You can read the first part of her story here. Maggie the